How do I…
HELP, IN PLAIN ENGLISH
Everything here is written for the person who runs the restaurant, not the person who built the website. Each guide is a list of steps you can follow on a phone. If a guide does not answer it, hello@thezi.app does, usually the same day.
Getting started
Getting started — from sign-up to your first bookingThe five steps between creating an account and taking a booking. Twenty minutes, no card needed.
Services and hoursWhat a service is, how sitting length and hours turn into the times diners are offered, and how to change them.
Tables and the floor planTyping your tables in, drawing your room, and how the two fit together.
Putting it on your website
Put the booking form on your websiteWhere to find your embed code, what it does, and the guide for whichever website builder you use.
Add the booking form to a Squarespace siteStep by step for Squarespace 7.1, including what to do on the Personal plan.
Add the booking form to a Wix siteStep by step for the Wix Editor and Wix Studio.
Add the booking form to a WordPress siteBlock editor, classic editor, Elementor and Divi — and the WordPress.com catch.
Add the booking form to a Shopify siteTwo ways — on a page, or as a section in any theme.
Add the booking form to a GoDaddy siteFor GoDaddy's Website Builder, and the height setting that catches people out.
Add the booking form to any other siteSquare Online, Google Sites, Webflow, Carrd, Weebly, Jimdo, a hand-built site — and what to do when nothing works.
Give your booking page its own addressHow to make book.yourrestaurant.co.uk open your booking page — a redirect, not a DNS record.
Running service
Running service — the counter screen, bookings and the waitlistWhat staff see during service, how to add a phone booking, cancel one, and keep the walk-in list.
When the wifi drops — offline modeWhat the counter screen still does with no connection, what it will not do and why, and how to set the iPad up so it copes.
No-shows and card holds
Guests, emails and Google
Your guest list — asking diners if they'd like to hear from youSwitching the question on, the two ways of asking, and getting your list out.
Get on GooglePutting your booking link on your Google Business Profile so diners can book from Search and Maps.
What diners receive by emailThe confirmation and cancellation emails, what is in them, and why they are plain text.