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Your account

Forgotten your password

On the sign-in page press Forgotten password? and enter your email. If the address has an account, a link arrives within a minute and is good for thirty minutes. Choose a new password of at least twelve characters. Every device that was signed in with the old password is signed out.

The link can only go to a confirmed address. If you never clicked the confirmation link when you signed up, you can send yourself another from the strip at the top of your dashboard.

Sign in with Google

Where the sign-in page offers Continue with Google, an account made that way has no password to forget. If you already have a password account under the same email, Google sign-in says so rather than quietly joining the two — write to us and we will sort it.

What it costs

Nothing during early access, and every feature is included. There is no card to enter and no trial that runs out. When early access ends we will tell you well before, and the planned prices are on the home page.

Leaving

No notice period. Email hello@thezi.app from the address on the account and it is done the same day. Ask for your bookings and guest list first if you want them — the guest list you can export yourself under Marketing — and we send the rest as a spreadsheet. Your data leaves with you.

Someone else needs to sign in

For now everyone at the venue shares one sign-in. Individual staff logins, with what each can and cannot do, are on the list. If a member of staff leaves, change the password — that signs every device out.

Something has gone wrong

Write to hello@thezi.app. A person reads it, usually the same day. Say which venue you are and, if a booking is involved, its reference.

Still stuck? hello@thezi.app reaches a person, usually the same day.